Pursuing industry best practices related to IT security, system performance, continual improvement strategy, and – the most importantly – avoiding the contradictory actions of them make you an expert IT administrator.
The configuration, consistent monitoring, data analysis, and devising the continual improvement strategies are the fundamental responsibilities of an information technology IT professional. A large number of such activities have now been automated through different software tools that improve not only the business efficiency of the company, but also reduce the technical costs of operation and maintenance of IT resources. One of such modern tools is the cloud based IT resource monitoring services. It is a comprehensive combination of services that includes website performance monitoring, server monitoring, application monitoring, mobile monitoring, hardware infrastructure monitoring, software platform monitoring, plugin monitoring services and others. The global value of just identity and access management IAM business is estimated to cross $18.3 billion annually, according to the Statista forecast. As many as about 3.5 billion units will be included in the IT network via internet of things IoT by 2020. But, Cisco estimates a whopping number of as much as 16 billion to get into the IT network by 2020. It will increase the IT resource monitoring to a new level completely.
IT professional take the responsibilities of all those monitoring services to improve the performance of online web environment by the proper tracking of events, logs, reports, and many other issues. Sometimes, administrators make some critical blunders that can make companies sustain huge business losses; to avoid such blunders, some industry guidelines, standard operations procedures SOP and other recommendations are developed by numerous industry standard organizations globally. In this article, we are going to figure out the top ‘5 Don’ts’ for an IT professional to avoid the performance degradation, and revenue loss due to IT resource failures.
1. Messy Dashboard/Information Cluttering
There are many monitoring software tools that offer the capability to customize your dashboard for the online monitoring of your IT resources with different performance monitoring metrics. In this case, the IT professionals make a very fundamental mistake that they try to configure numerous metrics, and information parameters on the dashboard; thus, they make it very messy and cluttered. That doesn’t serve the cause of professional monitoring in emergency situations.
So, it is highly recommended to avoid any cluttering or information bombardment on your IT monitoring dashboard. To dive deeper into the details of the issues and data, use alternative methods such as drill-down and filtering features for better performance results.
2. Classless Security Access
For the IT professionals, it is strongly prohibited to create one common category for accessing the available monitoring settings or the resources under monitoring. It is recommended to always define different security levels and categories to access IT resources, business data. and other information that have different levels of importance/criticality. The user-level should have access to only the information that is public, and has no critical importance for business strategies. At the same time, operational information should be categorized into multiple layers to make them more secure and reliable to avoid any malicious access.
3. Missing Regular Analysis
The best monitoring tools should have the abilities to generate alerts/warnings immediately once the abnormal behavior is detected in web environment; and they should record different performance parameters during the abnormal events. They should also have very powerful reporting capabilities so that the deep analysis of the events to find out the reasons behind performance issues can easily be detected and strategized to correct them too.
So, it is strictly prohibited for the IT professionals – network admin, web admin, or system admin – to miss regular analysis activities of the performance of the entire network, which is under the monitoring services. Just a little delay can cost heavily to all organizations especially to the SMBs, which are already struggling with shortage of resources and depleted profit margins in the fiercely competitive marketplace.
4. Be Afraid of Doing Required Modifications
A professional IT administrator should never be afraid of doing the required modifications and changes in the system or its parameters, if the monitoring service detects some issues on the network. Normally, the changes are carried out at low traffic timings, which are normally late night hours before dawn in the targeted timezone. The required modification not implemented within the due time can lead to disastrous performance issues in near future. So, the administrator should be bold, well prepared, aggressive and energetic to make any required changes with full preparation and confidence. Any network administrator that hesitates in creating new configurations and modifications in bad performing parameters will not be useful in the long run for any kind of organization.
5. Ignoring Documentation
In a recent study of Netwrix Research Inc, it was revealed that more than 70% of the companies put their systems at risk by not documenting the configurations, data files, technical-issues, analysis of the fault report, event reports, and the solutions implemented to resolve those issues. Ignoring the documentation of all such activities will lead to an adverse impact on the network performance, future improvement, and subsequently the business bottom lines.
Therefore, it is stringently forbidden to ignore documenting each and every important events, and the solutions related to the performance monitoring of systems, website, applications, plugin, and other platforms.
A large number of IT monitoring services offer capabilities to over some the inefficiency as well as slackness of an IT administrator by storing data for longer time, creating desired reports, providing RCA analysis, and many others. To know more about such an enterprise level free cloud based IT resource monitoring service, click here.