Proper implementation and monitoring of IT change management policy increases operational transparency and reduces the leakage/wastage of valuable resources drastically.
The Change Management (CM) is one of the fundamental components of all industry best practices, project management methodologies – PMBoK, Prince2, and others –, and many other management tools. The project managers make sure that any kind of change or modification in the processes, activities or functions is properly recorded, documented and communicated to all stakeholders. This reduces inconsistency in the project processes, and consequently the project cost. The case of IT operations is also similar to this one; you need to take special care to monitor the change management in the IT resources to enhance the efficiency and reduce the operational cost on a regular basis.
Current Facts & Figures
In the real-world industry environment, the situation is not encouraging in terms of the monitoring of IT change management especially in the small and medium business world. According to the Netwrix Inc research report 2015, the small businesses have only 42% IT change management policy in place, while the ratio in the medium sized businesses is just little over 52%. This study further revealed that just 58% of the all types of organizations have IT change management control in place. A startling figure, which this study revealed is that the above given figures are about 2% below the figures recorded in 2014. The decline of change management control policies is SMBs is over 3% as compared to the previous year’s figures.
On the other hand, the 80% of the companies that have IT change management policies in place document the changes properly for future reference or help. In the field of IT change documentation, SMBs lag far behind the large corporations. The documentation of IT changes in small, medium and large organizations was recorded as 73%, 77%, and 90% respectively in the 2015 survey.
Impact on SMBs
Either an irregular IT change management policy or a complete absence of it will impact adversely on the performance of both the operational staff and the organization itself. It has been found in the Netwrix research 2015 that, more 67% of the organizations irrespective of their IT staff team-size have suffered outages due to either unauthorized or incorrect changes in the IT systems. This ratio is even worse in case of corporations that accounts for as much as 73% of downtime associated with wrong/unauthorized configurations. Many SMBs are directly dependent on the IT services of large organizations; thus, the impact automatically multiplies on the performance of SMBs.
It is very imperative that the change is only thing that remains intact always universally. It is a universal phenomenon with the universal impact. The main things that change in the IT operations and monitoring environment include technologies, processes, functions, IT staff, business performance, market trends, IT trends, and others. If those changes handled improperly would result in the wastage of valuable resources, a damage to the company reputation, and subsequently substantial business losses. A few points of this impact are given below:
- The configuration and operational mistakes will take place
- The information of the system will remain confined to certain staff members
- New staff would be helpless, if proper documentation of the procedures, events, activities and norms is not available
- In efficient handling of emergency situations
- Huge rework takes place to increase the operational cost
- Huge risk of customer dissatisfaction
- Inefficient use of available valuable resources
- Problems in audits and industry certifications
- Possible increase in the future business risk
In the nutshell, SMBs should focus on the IT change management by adopting different monitoring mechanism; one of such mechanism is the cloud based IT unified monitoring service that include website monitoring, server monitoring, application monitoring and plugin monitoring. It helps them to provide sufficient information to devise and implement the change management policy. To know more about such an enterprise level free cloud based unified monitoring service, click here.